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Sona100 FAQ – Answers to All Your Questions

Whether it's your account, betting, payments, lottery, or promotions — find the answers you need, all in one place.

All Questions Account Payments Betting Lottery Promotions Security

What do you need help with?

Choose a category and jump straight to the FAQ

Account

Registration, login, and profile management.

Payments

Deposits, withdrawals & transfers.

Betting

Live betting, odds & betting rules.

Lottery

Draws, tickets, and prizes.

Promotions

Bonuses, offers, and cashback.

Security

Passwords, OTP & account security.

Frequently Asked Questions

The most frequently asked questions and answers from Sona100 users

To create an account at Sona100, you'll need an active mobile number and a valid National ID (NID). on the registration page Fill out the form, verify via OTP, and set your password. It's completely free and only takes a few minutes.

No. At Sona100, only one account is allowed per mobile number and NID. Attempting to open multiple accounts may result in all of them being suspended. If you're having trouble, contact our support team directly.

After registering, go to the profile section and upload photos of the front and back of your NID. Verification is usually completed within 24 hours. Without completed KYC, there may be limits on large withdrawals.

An account may be suspended due to suspicious activity, rule violations, or verification issues. In such cases, email support@sona100.app with the details and reason for your inquiry. Most cases are resolved within 48 hours.

Yes, though for security reasons this is handled directly through our support team. Send a request to support@sona100.app with your old and new numbers along with your NID details. Changes are typically processed within 72 hours.

Financial Transactions Go to the page and select the deposit option. You can fund your account via bKash, Nagad, Rocket, or direct bank transfer. The minimum deposit is ৳500, and your balance is updated instantly after a successful transaction.

Standard withdrawal requests are processed within 1–3 business days. Withdrawals to bKash and Nagad are faster — most are completed within 24 hours. Large withdrawals may be delayed if KYC verification is not yet complete.

First, refresh the page and wait a few minutes. If the issue persists, log out and log back in Sign In. If your balance still doesn't appear, contact support@sona100.app with your transaction reference number.

Your daily withdrawal limit depends on your account tier and KYC verification status. Standard verified accounts can withdraw up to ৳50,000 per day. VIP members are eligible for higher limits.

Sona100 does not charge any additional fees. However, your payment provider (such as bKash or your bank) may apply their own service charges. For details, Financial Transactions View the page.

Login after Betting Go to the section and select the "Live" tab. You'll see a list of ongoing matches. Click on your preferred match to view the odds, enter your stake, and confirm your bet. Scores and odds update in real time.

For pre-match bets, there may be a window to cancel within a set time. Live bets, once confirmed, generally cannot be cancelled. If the Cash-Out option is available, you can partially or fully close your bet at a specific point in time.

Sona100 offers betting on cricket, football, tennis, badminton, kabaddi, and more than 30 other sports. Sports You'll find a full list of leagues and tournaments in this section, covering both international and local matches.

The minimum bet stake is ৳50. Maximum stakes vary by sport and market. Higher stake limits apply for VIP members. Analytics On the page, you can analyze your betting patterns to determine the right stake.

If a match is cancelled or abandoned, all stakes are generally refunded. For accumulator bets, the affected leg is counted as a "draw" and the remaining legs continue to stand. For full details, Terms & Conditions to read.

Login by Lottery Go to the section, choose your preferred draw, select the number of tickets, and confirm. Results are announced at the scheduled time, and any winnings are automatically credited to your account.

A daily draw takes place on Sona100 every night at 9 PM. The weekly mega draw is held every Friday at 10 PM. For the schedule of special event or seasonal jackpot draws, Latest Promotions page.

Lottery winnings are credited to your wallet automatically. After the draw, you'll receive a notification via email or SMS. Large prizes may require additional verification before release. Financial Transactions Withdraw your winnings on the page.

You can generally purchase up to 10 tickets per draw. This limit may differ for special promotional draws. VIP members may be eligible to buy more tickets based on their membership tier.

As a new member, Registration after completing registration, the welcome bonus is applied automatically on your first deposit. To learn about the bonus amount and terms, Latest Promotions Visit the page. Wagering requirements must be met before a bonus can be withdrawn.

Yes, active members on Sona100 can receive a reload bonus every day. Availability depends on your account tier and the previous day's activity. Log in daily to Promotions Visit the page to see what offers are available for you.

A set percentage of your losing bets within a given period is returned to your wallet as cashback. Weekly cashback is credited every Monday morning. For cashback rates and maximum amounts, Promotions Full details are available on the page.

During deposit, you'll find a "Promo Code" field on the payment page. Enter a valid code and the bonus will be applied automatically. Each code can only be used once. An invalid or expired code will return an error message.

Login On the page, click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes just 3–5 minutes.

Yes. Sona100 uses SSL encryption and advanced cybersecurity technology to keep your personal and financial information secure. Your data is never shared with third parties. For more details, please visit our Privacy Policy to read.

Change your password immediately and log out of all devices. Then contact us at support@sona100.app. Our security team will review your account activity and take the necessary steps.

Yes. Go to your profile settings to enable SMS-based two-factor authentication. Once 2FA is active, you'll need to verify an OTP each time you log in from a new device. This significantly improves the security of your account.

Sona100 will never ask for your password or OTP via email or SMS. Do not click on suspicious links. Always use the official website and verify the URL. If you notice anything suspicious, report it directly to support@sona100.app.

We couldn't find the question you're looking for. Please contact our support team directly.

Learn more about Sona100

Sona100 is one of Bangladesh's most trusted online gaming and betting platforms. Our goal is to provide every user with a safe, transparent, and enjoyable experience. Below are some key things to know about using Sona100.

Our commitment to account security

Sona100 takes the security of every user's personal data and funds extremely seriously. Through bank-grade SSL encryption, real-time fraud detection, and a strict KYC process, we ensure that only the rightful account owner can access their account. Our security team monitors activity around the clock, 24/7.

Please note: Sona100 will never ask for your password, PIN, or banking details over a phone call or SMS. If you receive such a message, it may be a scam.

Responsible Gaming Is Our Priority

Sona100 believes gaming should be fun, not stressful. We offer all members daily limits, weekly budget controls, and self-exclusion options when needed. If you or someone you know may be struggling with problem gambling, please visit our Responsible Gaming Visit the page.

Payment Methods & Secure Transactions

We support multiple payment methods including bKash, Nagad, Rocket, DBBL Mobile Banking, and direct bank transfer. All transactions are processed through encrypted channels and can be tracked in real time. Financial Transactions You can view your full history on the page.

Fairness in Betting & Lottery

All betting markets on Sona100 are set using internationally recognized odds providers. Lottery draws are conducted by an automated Random Number Generator (RNG), which is independently audited by a third party. Results cannot be altered in any way. Analytics Review your betting performance in the section.

Customer Service & Support

Our support team is available 24/7, every day of the week. You can reach us via live chat, email, or phone. Common questions are covered on this FAQ page, but for more complex issues, we're always here to help.

Promotion & Bonus Terms

Every promotion on Sona100 is published with clear terms and conditions. From welcome bonuses to reload offers, cashback, and free spins — full details of all offers are available Latest Promotions You can find it on the page. For any questions about bonuses, contact our support team.

24/7 Support

Whatever the issue, our support team is available anytime to help.

Licensed Platform

Sona100 operates under a license from an international gaming authority.

Transparent Analytics

Detailed reports of all your bets and transactions are always accessible.

Quick Solutions

Most issues are resolved within 24 hours.

Still have questions?

Contact us directly

Email Support

For more complex issues, reach out by email. You'll get a response within 24 hours.

support@sona100.app
Live Chat

Use Live Chat for instant support — available 7 days a week.

Start a Chat
Terms & Conditions

Please read our official documentation for full terms, conditions, and rules.

Read the Terms & Conditions

Join Sona100 Now

Join thousands of members and experience the thrill of betting and lottery on Sona100. Registration is completely free.

Register Now Sign In
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