Sona100 — Your Privacy
Our Top Priority

Sona100 (https://sona100.app) is a trusted online gaming platform. We believe your personal data belongs to you — and protecting it is our responsibility. This Privacy Policy clearly explains what information Sona100 collects, why we collect it, and how we use and safeguard it.

By using the Sona100 website or app, you agree to this privacy policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team.

This Privacy Policy applies equally to all use of the Sona100 platform across all devices — mobile, tablet, and desktop. Regardless of how you access our services, the same standard of data protection applies.

Sona100 collects two types of information: what you voluntarily provide, and what is automatically collected during your use of the platform.

Information You Provide Directly:

• Full Name & Date of Birth (for age verification)
• Mobile number & email address
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket numbers)
• Bank Account Details (where applicable)
• Information provided when contacting our support team

Automatically Collected Information:

• IP Address & Device Type
• Browser Information & Operating System
• Time spent on the platform and pages visited
• Gaming History & Transaction Records
• Cookies & Session Data

Sona100 uses collected data solely for specific, legitimate purposes. We never use your information in ways that have not been disclosed to you.

• Account Management: Your information is used to create, verify, and manage your account.
• Service Delivery: To ensure gaming, betting, and financial transactions run smoothly.
• Customer Service: For fast resolution of your questions and complaints.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support.
• Platform Improvement: For statistical analysis to further improve your experience (non-personally identifiable).
• Promotional Communications: To keep you informed about offers and promotions, with your consent.

Sona100 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences, theme settings, and similar choices.
• Analytical Cookies: To understand which parts of the platform are most used — fully anonymized data.
• Security Cookies: To detect suspicious login activity and fraudulent behavior.

You can control or disable most cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Sona100 does not sell your personal data to third parties. However, limited information may need to be shared in certain circumstances:

• Payment Providers: Necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket solely to process transactions. This data is used for transaction purposes only.
• Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal investigation.
• Technology Partners: Trusted technology service providers may access limited data to operate the platform, but are not permitted to use this information for their own purposes.
• Anti-Fraud Organizations: Limited data may be shared with industry-standard verification organizations to prevent money laundering and fraud.

Sona100 uses industry-leading security measures to protect your privacy. Our technical and procedural safeguards are outlined below:

• 256-Bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access to servers.
• Data Masking: Sensitive data is masked in our databases.
• Limited Access Policy: Only authorized personnel are permitted to access specific data.
• Regular Backups: Regular encrypted backups to minimize the risk of data loss.
• Security Audit: Independent security reviews at least twice a year.

In the event of a data breach, Sona100 will notify affected users as quickly as possible in accordance with applicable law and take immediate steps to resolve the issue.

As a Sona100 user, you have the following rights over your personal data:

• Right of Access: You may request to know what personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: You may request the deletion of your data in certain circumstances, though legal retention obligations may apply.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Lodge a Complaint: If you believe your information has been misused, you have the right to file a complaint with the relevant authority.

To Exercise These Rights support@sona100.app Email us at the address provided. Requests are typically resolved within 30 business days.

Sona100 is strictly for individuals aged 18 and above. We never intentionally collect personal information from minors.

During account registration, Sona100 verifies your National ID or passport for age verification. This process is mandatory as part of our Responsible Gaming policy.

Sona100 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A pop-up notice will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will reflect any changes

Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to assist you.

• Email: support@sona100.app
• Live Chat: Bottom-right corner of the website (available 24/7)
• Response Time: Typically responded to within 24 hours

To request deletion or correction of your data, send an email from your registered address with the subject line "Privacy Request".